Elysium Collective (“we”, “us”, “our”) is committed to protecting the privacy of all clients, tenants, website visitors, and individuals who engage with our services. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect personal information including:

• Name, address, phone number, and email

• Property details and job-related information

• Billing, payment and invoicing details

• Communications with us (emails, messages, forms, calls)

• Website analytics and usage data

We only collect information necessary to provide our maintenance, repair, and project services.

2. How We Use Your Information

Your information may be used to:

• Respond to enquiries and provide quotes

• Schedule, manage, and complete maintenance works

• Send invoices, statements, and updates

• Communicate with tenants, owners, strata managers and commercial clients

• Improve our services and website functionality

• Meet legal, regulatory, and insurance requirements

We do not sell personal information to third parties.

3. Disclosure to Third Parties

We may share information only when necessary with:

• Licensed trades, contractors, and suppliers involved in your project

• Property managers, strata committees, or building representatives (where relevant)

• Payment processors or accounting platforms

• Government bodies if legally required (e.g., in compliance with NSW regulations)

All third parties are required to handle information in accordance with privacy laws.

4. Data Storage & Security

We store information using secure digital systems, protected by encryption, restricted access, and industry-standard security measures.

We take reasonable steps to prevent unauthorised access, misuse, loss, or disclosure.

5. Website & Cookies

Our website may use cookies and analytics tools to improve user experience and track site performance. You may disable cookies in your browser settings, though some features may not function as intended.

6. Access & Correction

You may request access to your personal information or ask for corrections at any time. Contact us at [insert contact email] and we will respond within a reasonable timeframe.

7. Complaints

If you believe your privacy has been breached, please contact us and we will investigate promptly. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For all privacy enquiries, please contact:



Elysium Collective


PO Box 427, Padstow 2211


Email: enquiries@elysiumco.au


Phone: +61 410 304 177